Symantec Endpoint Protection SMC service crashes when some Application and Device Control rules are triggered

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Article ID: 155797

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection SMC service crashes when some Application and Device Control rules are triggered

Cause

This has been found to happen when there are asterisks in the description field for the affected Application and Device Control Rules. Symantec is aware of this issue and is investigating.

Resolution

Removing any asterisks from the Description field of the Application and Device Control rules and applying the updated policy to the affected clients resolves the issue. This article will be updated as new information becomes available.