MDM Profile cannot be installed - server for MDM payload MDM could not be validated

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Article ID: 155792

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Updated On:

Products

Mobile Management

Issue/Introduction

Trying to enroll a iOS device through Mobile Management, and the Profile fails to install.

The entries from the iPhone Configuration Utility console logs show the following:

Jan 19 16:26:24 Test-iPad profiled[784] <Notice>: (Error) MC: Profile com.symantec.mdm.enrollment.{1E4ECB98-7E78-49BF-B787-4EB1C2B2A1EF} failed to install with error: NSError:
Desc : Profile Failed to Install
Sugg : The profile MDM Enrollment could not be installed.
US Desc: Profile Failed to Install
US Sugg: The profile MDM Enrollment could not be installed.
Domain : MCInstallationErrorDomain
Code : 4001
Type : MCFatalError
...Underlying error:
NSError:
Desc : The profile MDM Enrollment could not be installed.
Sugg : The payload MDM could not be installed.
US Desc: The profile MDM Enrollment could not be installed.
US Sugg: The payload MDM could not be installed.
Domain : MCProfileErrorDomain
Code : 1009
Type : MCFatalError
Params : (
"MDM Enrollment"
)
...Underlying error:
NSError:
Desc : The payload MDM could not be installed.
Sugg : The server for MDM payload MDM could not be validated.
US Desc: The payload MDM could not be installed.
US Sugg: The server for MDM payload MDM could not be validated.
Domain : MCInstallationErrorDomain
Code : 4001
Type : MCFatalError
Params : (
MDM
)
...Underlying error:
NSError:
Desc : The server for MDM payload MDM could not be validated.
US Desc: The server for MDM payload MDM could not be validated.
Domain : MCMDMErrorDomain
Code : 12002
Type : MCNeedsRetryError
Params : (
MDM
)
 

Cause

The server was configured to use a SSL Identity Certificate, instead of a SCEP server configuration, and the Identity Certificate was invalid.

Resolution

Use a valid Identity Certificate, or change to use a SCEP server.


Applies To

Symantec Mobile Management 7.1
iPhone or iPad running iOS 5.0