Sometimes after installing Symantec encryption software on a Windows client, you encounter system error messages or behaviors that appear to be issues with the new software, especially during the boot process. However, the real issue is often with the device drivers, which become more exposed by this system-level software, and must adhere to a more rigorous standard. Many of the messages or errant behaviors, therefore, are preventable. By following a short checklist focused on device drivers, you can provide a more optimum environment for the encryption software as it provides hard-disk security.
Causes of Outdated or Incorrect Drivers
Prior to installing the Symantec encryption software on a Windows client, make sure the client’s drivers are manufacturer-specific and current for these four components:
Fixing Incorrect Drivers
To ensure correct drivers, go to the manufacturer’s web site and download and install any updates.
Keep your chipsets and device drivers current and manufacturer-specific to provide an optimum supportive environment—both in Windows and pre-Windows—for your system-level encryption software.