11980:Directory Sync, Enrollment Process Fails

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Article ID: 155773

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Updated On:

Products

Symantec Products

Issue/Introduction

11980:Directory Sync.  Enrollment process fails, when trying to enroll a local administrator account

Cause

Cannot authenticate with LDAP directory with local admin accounts.

Resolution

You may find this error or issue if you are trying to enroll a local account such as a local administrator. In order to have a complete enrollement you need to enroll a domain account.


Applies To

This problem will occur e if you have installed the PGP desktop using local admin authentication and trying to use LDAP enrollment.