After a Service Desk Manager (SDM) Cumulative Patch has been installed, the "Internal" option of some Activity Notifications has changed.

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

After we install a SDM 14.1 Cumulative Patch, the 'Internal' option of "Attach Doc" and "Detach Doc" was changed from "Yes" to "No".

Is this to be expected?

Are there any other Activity Notifications settings that are changed?

Environment

Service Desk Manager 14.1
All Supported Operating Systems

Resolution

This is expected behavior.

After applying the Cumulative patch, data inserts and updates are done as a part of the Post Installation Steps, such as loading the santafe_insert.dat and santafe_update.dat files.

Some Activity Notifications will be updated.

The santafe_update.dat has the following entries.

TABLE Act_Type
del code id sym description internal flag1 flag2 flag3 flag4 flag5 cr_notify_info chg_notify_info iss_notify_info mgs_notify_info ci_flag ci_notify_info

{ "0" ,"RMVTSK" ,"5632" ,"Delete Workflow Task" ,"Delete a workflow task" , "0" ,"1" ,"1" ,"1" ,"0", "0","macro:6048" ,"macro:6011" ,"macro:20221" ,"macro:6049", 0, "" }
{ "0" ,"ADDTSK" ,"5633" ,"Insert Workflow Task" ,"Insert a workflow task" ,
{"0", "ATTACHTDOC", "5623", "Attach Doc", "Attach Document", "0", "1", "1", "1", "0", "0", "macro:13091", "macro:5894", "macro:20020", "macro:20060", "1", "macro:300072"}
{"0", "DETACHTDOC", "5624", "Detach Doc", "Detach Document", "0", "1", "1", "1", "0", "0", "macro:13092", "macro:5895", "macro:20021", "macro:20090", "1", "macro:300073"} 

As per the above list, "ATTACHTDOC", "DETACHTDOC", "Delete Workflow Task" and "Insert Workflow Task" Activity Notifications will be updated with Internal setting "0".  As a result, their Internal option setting are changed from "Yes" to "No".