LiveUpdate succeeds in downloading updated content, but cannot install it on the SEPM.

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Article ID: 155758

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Updated On:

Products

Symantec Products

Issue/Introduction

LiveUpdate (LU) succeeds in downloading updated content, but cannot install it on the Symantec Endpoint Protection Manager (SEPM).

Manually launching LUALL.exe on the server side, LU downloaded content successfully, but failed to install it on the SEPM. 

Resulting error:

"LiveUpdate aborted product SESC IPS Signatures Win32 for the following reason (error code 1846).This update was aborted during its post install processing."

After investigation, found the new updating content has been deployed to the "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\content" folder.
The timestamp for the update on the Home and Admin pages of the SEPM console has still not changed.

Reinstalling and registering LiveUpdate did not resolve the issue and neither does repairing the SEPM. 
After rebooting the system, manually updated the definitions with .JDB file successfully.

 

Sql server log:

162070528.
2012-01-05 10:12:18.11 spid64   可用内存不够。。
2012-01-05 10:12:18.11 spid64   错误: 17803,严重度: 20,状态: 12
2012-01-05 10:12:18.11 spid64   Query Memory Manager:  Grants=0 Waiting=0 Maximum=138761 Available=138761
2012-01-05 10:12:18.11 spid64   Global Memory Objects:  Resource=942 Locks=428 ...
2012-01-05 10:12:18.11 spid64   Dynamic Memory Manager:  Stolen=54175 OS Reserved=920 ...
2012-01-05 10:12:18.11 spid64   Procedure Cache:  TotalProcs=3427 TotalPages=13578 InUsePages=4052
2012-01-05 10:12:18.11 spid64   Buffer Counts:  Commited=206704 Target=206704 Hashed=151871...
2012-01-05 10:12:18.11 spid64   Buffer Distribution:  Stolen=40608 Free=647 Procedures=13578...
2012-01-05 10:13:30.91 spid61   可用内存不够。。
2012-01-05 10:13:30.91 spid61   错误: 17803,严重度: 20,状态: 12
2012-01-05 10:13:30.91 spid61   Query Memory Manager:  Grants=0 Waiting=0 Maximum=141676 Available=141676
2012-01-05 10:13:30.91 spid61   Global Memory Objects:  Resource=942 Locks=400 ...
2012-01-05 10:13:30.91 spid61   Dynamic Memory Manager:  Stolen=53759 OS Reserved=920 ...
2012-01-05 10:13:30.91 spid61   Procedure Cache:  TotalProcs=3415 TotalPages=13605 InUsePages=4078
2012-01-05 10:13:30.91 spid61   Buffer Counts:  Commited=206704 Target=206704 Hashed=152590...
2012-01-05 10:13:30.91 spid61   Buffer Distribution:  Stolen=40206 Free=303 Procedures=13605...
2012-01-05 10:13:30.91 spid61   WARNING:  Failed to reserve contiguous memory of Size= 160235520.
2012-01-05 13:26:52.72 server   由于系统关闭,SQL Server 将终止运行。

 

SEPM log:
 
2012-01-04 14:43:00.039 严重: 意外的服务器错误。 in: com.sygate.scm.server.consolemanager.requesthandler.ConfigServerHandler
com.sygate.scm.server.metadata.MetadataException: I/O Error: Connection reset by peer: socket write error

 

Cause

The SQL Server and SEPM were installed on a same machine, which did not have enough available memory to support both applications.

 

Resolution

Issue was resolved by adding more memory to the system.


Applies To

Windows 2003

SQL Server 2005

Symantec Endpoint Protection 12.0