Web Part Error Unhandled exception Altiris.Resource.Exceptions.InvalidResourceGuidException

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Article ID: 155747

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

When I click on the Home drop-down list (My Portal > highlight Web Parts > Location Summary, right-click), the following error appears:

Server Error in '/Altiris/AssetContractCommon' Application.
--------------------------------------------------------------------------------
Error in the application.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: Altiris.Resource.Exceptions.InvalidResourceGuidException: Error in the application.
Process: w3wp.exe (216)
Thread ID: 3416
Module: AltirisNativeHelper.dll
Source: global.asax
Description: Unhandled exception.  Type=Altiris.Resource.Exceptions.InvalidResourceGuidException Msg=Error in the application.StackTrace=
   at Altiris.AssetContractCommon.Summary.GeneralHierarcyCostsSummaryCtrl.CreateChildControls()
   at System.Web.UI.Control.EnsureChildControls()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Page.ProcessRequestMain()

Steps to reproduce:

  1. Open Altiris Console 6.5.
  2. Click Home > My Portal.
  3. Highlight Web Parts > Location Summary.
  4. Right-click and click Add.

Cause

 

Resolution

There is no workaround or resolution at this time. Altiris is working toward a resolution and will update this article when a resolution is reached. Subscribe to this article to receive updates to this issue.

Applies To
Altiris Console 6.5
Asset Management 6.1.4082