Unable to access PGP Universal Server Admin Interface

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Article ID: 155742

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Updated On:

Products

Symantec Products

Issue/Introduction

When trying to access PGP Universal Server admin interface you may receive the Internet Explorer error Page cannot be displayed. Even though a ping response is received from the server, you cannot access the admin interface.

Cause

The issue can be due to the wrong host entry provided in the DNS records which point to different IP address that is not configured on PGP Universal Server.

Resolution

To resolve this issue:

  1. Check the IP address on your PGP Universal Server via SSH.
  2. cat  /etc/sysconfig/network-script/ifcfg-eth0
  3. Compare the IP address from the record created in DNS server against PGP Universal hostname.
  4. Correct the DNS record and restart the DNS services.
  5. To verify the correct settings do a nslookup to the PGP Universal hostname.

 

 

Accessing the PGP Universal Server command line for read-only purposes (such as to view settings, services, logs, processes, disk space, query the database, etc) is supported. However, performing configuration modifications or customizations via the command line may void your Symantec Support agreement unless the following procedures are followed.
Any changes made to the PGP Universal Server via the command line must be:
·         Authorized in writing by Symantec Support.
·         Implemented by a Symantec Partner, reseller or Symantec Technical Support.
·         Summarized and documented in a text file in /var/lib/ovid/customization on the PGP Universal Server itself.
 
Changes made through the command line may not persist through reboots and may be incompatible with future releases. Symantec Technical Support may also require reverting any custom configurations on the PGP Universal Server back to a default state when troubleshooting new issues.

Applies To

PGP Universal Server