Error message: "Error loading reporting framework assemblies, make sure crystal report 2008 MSI is installed."

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Article ID: 155739

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Updated On:

Products

Control Compliance Suite Windows

Issue/Introduction

After deploying PCU-2011-4, the following error is generated running the Report Generation job:

 

"Error loading reporting framework assemblies, make sure crystal report 2008 MSI is installed."

Resolution

Manually re-install Crystal Report 2008 on all DPS servers.

The installer is located in <installation directory>/Symantec/CCS/Reporting and Analytics/WebPortal/Console/Redist folder of the CCS Application Server

After installation, verify the manual installation at C:\Windows\assembly to check if you have files like "CrystalDecisions.xxx.xxx" in this location.

 


Applies To

Windows 2008

CCS 10.5.1 with PCU-2011-4