Why does the same work item formatted ID show up in multiple workspaces with different details?

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Article ID: 15557

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Updated On:

Products

CA Agile Central On Premise (Rally) CA Agile Central SaaS (Rally)

Issue/Introduction



Why does the same work item formatted ID show up in multiple workspaces with different details?

Environment

Release:
Component: ACSAAS

Resolution

A formatted ID is only unique at the Workspace level. It is likely that a formatted ID will exist in multiple workspaces in a single subscription. This is important to know when searching for a work item by its formatted ID because when performing a search, the application takes into account the user's Workspace and Project scoping. 

 

For Example:

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src="/servlet/servlet.FileDownload?file=0150c000004AKVzAAO" alt="Search Scoping.png" width="1198" height="98">

If the user is searching in Workspace 1 for US1234 - Fix drag and drop, but they are scoped to Workspace 2, then they will be shown results for US1234 - Fix scroll bar.

Attachments

1558717665961000015557_sktwi1f5rjvs16uo1.png get_app