When running Compliance in CA Software Asset Manager downgrade path are not being applied.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

I am running Compliance in CA Software Asset Manager. The downgrade paths are not being applied correctly.

Environment

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component:

Resolution

Go to Catalog - Product Data - Downgrade Paths and confirm that the downgrade paths are activated.