When running Compliance in CA Software Asset Manager downgrade path are not being applied.

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Article ID: 15548

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



I am running Compliance in CA Software Asset Manager. The downgrade paths are not being applied correctly.

Environment

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component:

Resolution

Go to Catalog - Product Data - Downgrade Paths and confirm that the downgrade paths are activated.