When running Compliance in CA Software Asset Manager downgrade path are not being applied.

Article Id: 15548

Status: Published

Updated On: 14-02-2018 07:50

Legacy Id: TEC1349739

Products:

CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

I am running Compliance in CA Software Asset Manager. The downgrade paths are not being applied correctly.

Environment:

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component:

Resolution:

Go to Catalog - Product Data - Downgrade Paths and confirm that the downgrade paths are activated.