Error: Failed to execute policy

Products

IT Management Suite Software Management Solution

Issue/Introduction

SMP logs are flooded with this error:

Failed to execute policy - "Policy Name" on resource - Computer GUID.

Type 1: Failed to execute policy - "Policy Name" on resource - Computer GUID.
Reason: The specified resource failed to obtain a Software Management solution license. Either Software Management solution Agent is not installed on it or if installed, the inventory is yet to be updated on the server, Product ad3f5980-d9e9-11d3-a318-0008c7a09198)

Type 2: Failed to execute policy - "Policy Name" on resource - Computer GUID.
Reason: The specified resource failed to obtain a Software Management solution license. Either Software Management solution Agent is not installed on it or if installed, the inventory is yet to be updated on the server, Product ad3f5980-d9e9-11d3-a318-0008c7a09198, Exception: Licensing will not work unless the Altiris Service is running!, Exception Type: System.Exception)

Environment

ITMS 8.x

Software Management Solution 8.x

Cause

1. SMP Server is overloaded & High CPU usage
2. SMP Services are not responding to client requests
3. Client Computer does not have plugin installed
4. Client computer needs to return full inventory.

Resolution

Please review the following options

1. Make sure all the NSEs are being processed in the following folder: C:\Program Files\Altiris\Notification Server\NSCap\EvtQFast

152801 NS Event Queue (EvtQFast) is full - returning BUSY

2. Restart all altiris services including IIS:

Altiris Service & others
IIS Admin Service

3. Verify the license Count - Load Symantec Installation Manager (SIM) > install Licenses

4. Check All client computers have current version of Software Management solution (SMS) plug installed. Please verify there are no pending install for clients in:

SMP Console >Agents/Plug-ins >Software >Software Management >Windows >Software Management Solution Agent for Windows - Install
SMP Console >Agents/Plug-ins >Software >Software Management >Windows >Software Management Solution Agent for Windows - Upgrade

5. Make sure all clients are returning Basic & Full inventory at a regular intervals:

SMP Console >Agents/Plug-ins >Symantec Management Agent >Symantec Management Agent Settings - Targeted > All Desktops > General Tab.
If required Enable policy. SMP Console >Manage >Policies >Discovery and Inventory >Inventory >Collect Full Inventory