The Verified Directory is not Configured properly. Please import a Verified Directory Signing Key.

Products

• Encryption Management Server
• Drive Encryption
• Desktop Email Encryption
• Endpoint Encryption
• File Share Encryption
• Gateway Email Encryption
• PGP Encryption Suite
• Policy Based Encryption

Issue/Introduction

An error on the Reporting tab of Symantec Encryption Management Server displays an error associated with the Verified Directory Signing Key.

 

The Verified Directory is not Configured properly. Please import a Verified Directory Signing Key.

Cause

This is caused by a signing key to be needing to be assigned to the Verified Directory.

 

Resolution

Please take a valid backup of the Organization key before making any changes

If you have a key-pair import the same to Verified Directory OR

Follow the below steps for a work-around :

1. Click the error code to navigate to the "Organization Keys"

2. Here you will find the Organization Key listed

3. Click this Organization Key you will get the option to Export this key.

4. Select Export Key-pair (you can specify passphrase)

5. Click Export and save to the desired location.

6. click on Verified Directory Key Import option (Up-Arrow Key)

7. Locate the Key-pair which was exported earlier.

8. It will ask for passphrase if specified.

9. Done, after update the error will be seen no more.

 

Applies To

Symantec Encryption Management Server when Verified Directory is enabled.