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Is there a way to put one particular request/incident area at the top of the list of request/incident areas?
Article ID: 15531
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Is there a way to have one particular request/incident area at the top of the list of request/incident areas?
Environment
CA Service Desk Manager - ALL VERSIONS
Resolution
Yes, since they are in alphabetical order, you can simply rename a category to append a symbol (such as "@") or a number (such as "1_") in front of the category name. For example, if you have a cateogry called "Microsoft Office" you can rename it to "@_Microsoft Office" OR "1_Microsoft Office", which would make it show up at the top of the list.
Feedback
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