Is there a way to put one particular request/incident area at the top of the list of request/incident areas?

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Article ID: 15531

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Is there a way to have one particular request/incident area at the top of the list of request/incident areas?

Environment

CA Service Desk Manager - ALL VERSIONS

Resolution

Yes, since they are in alphabetical order, you can simply rename a category to append a symbol (such as "@") or a number (such as "1_") in front of the category name.  For example, if you have a cateogry called "Microsoft Office" you can rename it to "@_Microsoft Office" OR "1_Microsoft Office", which would make it show up at the top of the list.