Symantec Drive Encryption - Changing BootGuard Display and Keyboard Language

Products

• Drive Encryption

Issue/Introduction

Symantec Drive Encryption is used to encrypt the boot disk on a computer. In some circumstances, the display and keyboard input language may need to be changed at the BootGuard authentication screen. The display language is the language seen on the preboot screen. The keyboard language is the language of the keyboard being used. Setting the correct keyboard language enables SEE to correctly interpret keystrokes.

Symantec Drive Encryption (formerly PGP Whole Disk Encryption) gets these settings from your current system language settings at the time it is instrumented. These settings can be changed by following this guide.

Resolution

To change this setting, perform the following steps: 

1. Open command prompt
2. Run one of the following command: cd "C:\Program Files\PGP Corporation\PGP Desktop\WinPE"
   • If the previous command was unsuccessful, run the following command: cd "C:\Program Files <x86>\PGP Corporation\PGP Desktop"
   • ​​This command will put you in the folder with the pgpwde.exe application we will use to change the display and keyboard input languages
3. Note the disk number of the boot disk by running the following command: pgpwde --enum
   • Be default, C: is the boot disk drive letter
      
   • This information can also be gathered by opening Disk Management and looking in the bottom half of the window to find the boot disk
   • We recognize the C: drive is the boot disk and find that C: is on Disk 0
     
     ​
4. Note the language you want to change the display and keyboard input language to. These languages can be different.
   • The supported display languages are: English (en), French (fr), Spanish (es), Japanese (jp), and German (de)
   • The supported keyboard languages are:
      

     • Language	Code
       Belgium (Comma, Period)	be
       Bosnian	ba
       Bosnian (Cyrillic)	ba-cyr
       Bulgarian	bg
       Bulgarian (Latin)	bg-lat
       Bulgarian (Typewriter)	bg-typ
       Croatian	hr
       Canadian (Multilingual STD)	ca
       Canadian (French)	fr-ca
       Chinese (Simplified)	cn-sim
       Chinese (Traditional)	cn-tra
       Czech (Qwerty)	cz
       Danish	dk
       Dutch	nl
       English (United States)	en
       English (United Kingdom)	en-gb
       English (Ireland)	en-ie
       English (International)	us-int
       Estonian	ee
       French	fr
       French (Belgium)	be
       German	de
       German (Austria)	de-at
       German (IBM)	de-ibm
       Hebrew	il
       Hungarian	hu
       Hungarian (101)	hu-101
       Icelandic	is
       Italian	it
       Italian (142)	it-142
       Japanese	jp
       Korean  (Korean)	kr
       Norwegian (Bokmal, Nynorsk)	no
       Polish (Programmers)	pl
       Polish (214)	pl-214
       Portugese (Portugal)	por-pt
       Portugese (Brazil ABNT, ABNT2)	por-br
       Romanian	ro
       Russian	ru
       Serbian (Cyrillic)	sp-cyr
       Serbian (Latin)	sp-lat
       Slovak	sk
       Slovenian	si
       Swiss (German)	de-ch
       Swiss (French)	fr-ch
       Spanish	es
       Spanish (Variation)	es-var
       Spanish (Latin America)	es-la
       Swedish (Finland)	se-fi
       Turkish F	tr-f
       Turkish Q	tr-q
       Ukrainian	ua

       
        
5. Run the following command, replacing disk 0 with the disk number in step 3, fr with the display and keyboard languages in step 4, and passphrase with the Administrator passphrase:
   • pgpwde --set-language --disk 0 --keyboard fr --display fr --admin-passphrase passphrase
6. Ensure the change was successful
   
   

 

More information about the options for the --set-language command can be found by running pgpwde --help