Symantec Drive Encryption - Changing BootGuard Display and Keyboard Language

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Article ID: 155227

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Drive Encryption

Issue/Introduction

Symantec Drive Encryption is used to encrypt the boot disk on a computer. In some circumstances, the display and keyboard input language may need to be changed at the BootGuard authentication screen. The display language is the language seen on the preboot screen. The keyboard language is the language of the keyboard being used. Setting the correct keyboard language enables SEE to correctly interpret keystrokes.

Symantec Drive Encryption (formerly PGP Whole Disk Encryption) gets these settings from your current system language settings at the time it is instrumented. These settings can be changed by following this guide.

Resolution

To change this setting, perform the following steps: 

  1. Open command prompt
  2. Run one of the following command: cd "C:\Program Files\PGP Corporation\PGP Desktop\WinPE"
    • If the previous command was unsuccessful, run the following command: cd "C:\Program Files <x86>\PGP Corporation\PGP Desktop"
    • ​​This command will put you in the folder with the pgpwde.exe application we will use to change the display and keyboard input languages
  3. Note the disk number of the boot disk by running the following command: pgpwde --enum
    • Be default, C: is the boot disk drive letter
    • The below image shows drive C: is part of Disk 0


       
    • This information can also be gathered by opening Disk Management and looking in the bottom half of the window to find the boot disk
    • In the below image, we recognize the C: drive is the boot disk and find that C: is on Disk 0


  4. Note the language you want to change the display and keyboard input language to. These languages can be different.
    • The supported display languages are: English (en), French (fr), Spanish (es), Japanese (jp), and German (de)
    • The supported keyboard languages are:
       
      • Language

        Code

                Belgium (Comma, Period) 

        be

                Bosnian              

        ba

                Bosnian (Cyrillic)     

        ba-cyr

                Bulgarian               

        bg

                Bulgarian (Latin)     

        bg-lat

                Bulgarian (Typewriter)     

        bg-typ

                Croatian                   

        hr

                Canadian (Multilingual STD)  

        ca

                Canadian (French)             

        fr-ca

                Chinese (Simplified)           

        cn-sim

                Chinese (Traditional)         

        cn-tra

                Czech (Qwerty)                

        cz

                Danish                       

        dk

                Dutch                          

        nl

                English (United States)       

        en

                English (United Kingdom)    

        en-gb

                English (Ireland)              

        en-ie

                English (International)       

        us-int

                Estonian                     

        ee

                French                       

        fr

                French (Belgium)          

        be

                German                  

        de

                German (Austria)              

        de-at

                German (IBM)        

        de-ibm

                Hebrew                         

        il

                Hungarian                      

        hu

                Hungarian (101)                

        hu-101

                Icelandic                      

        is

                Italian                        

        it

                Italian (142)                  

        it-142

                Japanese                       

        jp

                Korean  (Korean)             

        kr

                Norwegian (Bokmal, Nynorsk)    

        no

                Polish (Programmers)          

        pl

                Polish (214)                   

        pl-214

                Portugese (Portugal)          

        por-pt

                Portugese (Brazil ABNT, ABNT2) 

        por-br

                Romanian                       

        ro

                Russian                        

        ru

                Serbian (Cyrillic)             

        sp-cyr

                Serbian (Latin)               

        sp-lat

                Slovak                         

        sk

                Slovenian                       

        si

                Swiss (German)                 

        de-ch

                Swiss (French)               

        fr-ch

                Spanish                       

        es

                Spanish (Variation)          

        es-var

                Spanish (Latin America)       

        es-la

                Swedish (Finland)             

        se-fi

                Turkish F                    

        tr-f

                Turkish Q                  

        tr-q

                Ukrainian                  

        ua


         
  5. Run the following command, replacing disk 0 with the disk number in step 3, fr with the display and keyboard languages in step 4, and passphrase with the Administrator passphrase:
    • pgpwde --set-language --disk 0 --keyboard fr --display fr --admin-passphrase passphrase
  6. Ensure the change was successful

 

More information about the options for the --set-language command can be found by running pgpwde --help

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