Override Contact Data Partition
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Override Contact Data Partition


Article ID: 15518


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Does the Override Contact Data Partition option on a Role override the contacts Data Partition even if they are set for different tables?

For example if a Data Partition is set on View Call_Req for the Contact, but a Data Partition with View Prob_Category on the Role, are they both applied because they affect different tables?



CA Service Desk Manager 17.X


If the option to "Override Contact Data Partition?" is selected for a Role, the Data Partition set on the Role will override the Data Partition set on the Contact record.

Even if the Data Partition set for the Contact vs the Role is configured for different tables, the Role's Data Partition will override the one set for the Contact.

This option can help prevent conflicts from arising between data partitions specified on the contact records and data partitions specified on the role record.


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