Windows User Account Control (UAC) prompts when opening the Endpoint Protection client interface.

Products

• Endpoint Protection

Issue/Introduction

When opening the Symantec Endpoint Protection (SEP) client interface the following UAC prompt appears:

User Account Control

Do you want to allow the following program to make changes to this computer?

Program name: Symantec Endpoint Protection

Verified publisher: Symantec Corporation

File origin: Hard drive on this computer

 

This issue can also occur when using the remote console:

 

Environment

Cause

The SEP tray icon does not run using Administrative privileges because that level of access is not required to show client status. When opening the the full client user interface (from the system tray icon or from the Start menu) Administrative privilege is required and UAC prompts accordingly.

Resolution

The UAC prompt is a security feature of the Windows operating system. The SEP client interface is designed to comply with Microsoft's guidelines for UAC prompting.

UAC can be configured to no longer prompt when software requires Administrative privileges to access portions of the operating system; however, Symantec recommends leaving this behavior at the default setting.

 

Applies To

 

Operating systems affected:

Windows 10

Windows Server 2012

Windows Server 2016

Windows Server 2008

Windows 7

Windows Vista