While exporting the installation package the installation package from either of following
"Failed to retrieve the policy files from the management server"
- Data folder location for SEPM i.e. C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\ is not configured properly.
Pointing the SEPM to use correct data folder is the best way to resolve this issue.
- Stop the service for Symantec Endpoint Protection Manager.
- Run the Management Server Configuration Wizard.
- On the first screen ensure that Use a recovery file box is unchecked (By default it is checked.)
- On the next page under Server data folder ensure that correct data path i.e. %Drive letter%:\Program Files\Symantec\Symantec Endpoint Protection Manager\data (this is default path) is selected.
- After that complete the management server configuration wizard.
- Login to the SEPM.
- Then Create new group for testing.
- Ensure that after creating new group it is generating new alphanumeric folder on the location mentioned above under data\outbox\agent.
- Now try to export an installation package it should be successful.