Unable to import patch: import of available vendors software and language failed

Products

• Patch Management Solution

Issue/Introduction

Unable to import patch: import of available vendors software and language failed:

"Download failed for 'http://www.solutionsam.com/imports/7_1/patch/windows/WindowsPatchSupportedResources.cab' ( Exception Details: System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond XX.XXX.XXX.XX:80 at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception) --- End of inner exception stack trace --- at Altiris.PatchManagementCore.Utilities.File.DownloadToStreamWithRetries(Uri uri, DownloadContext downloadContext) at Altiris.PatchManagementCore.Utilities.File.Download(String fromUrl, String toDirectory, String toFileName, Boolean forceDownload, DownloadParameters miscDownloadParams) ) ( Exception logged from: ( Extra Details: Type=System.Net.WebException Src=Altiris.PatchManagementCore Inner Extra Details: Type=System.Net.Sockets.SocketException Src=System )","Altiris.PatchManagementCore.Utilities.File.Download","AeXSvc","149"

Environment

ITMS 8.x

Cause

Proxy server settings were not configured in the SMP.

Resolution

The problem will be solved after configuring Proxy and enabling the "Enable keep alive" setting and entering the credentials:

1. The proxy settings can be configured in the SMP Console under Settings > All Settings > Notification Server > Notification Server Settings > Proxy tab.
2. Check the "Enable keep alive" setting and enter credentials, Save changes and test PM Import