We are able to run dbstatistics as root but when running as autosys we are seeing error message: CAUAJM_E_90010 Unable to load libtx_local <Permission denied>, how do we correct this error?

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

We are able to run dbstatistics as root but not as autosys.

This is the error message we see:

dbstatistics: Running dbstatistics at: Wed Aug  2 03:30:18 2017 

CAUAJM_E_90010 Unable to load libtx_local <Permission denied>.

CAUAJM_E_50033 Error initializing tx subsystem:  CAUAJM_E_10006 Unable to load libtx_local.

 

These are the libxtx files we see in $AUTOSYS/lib

-r-xr-xr-x 1 autosys autosys 950355 Sep 23 2016 libtx_api.so* 

-r-xr-xr-x 1 autosys autosys 194754 Sep 23 2016 libtx_local.so* 

-r-xr-xr-x 1 autosys autosys 524861 Sep 23 2016 libtx_remote.so* 

Environment

Product - Workload Automation AE 11.3.xPlatform - Unix/Linux

Resolution

Confirm that all the library files in $AUTOSYS/lib are owned by autosys and have privileges set so that autosys can read and execute them.

 

Example of something that could cause the errors:

-r-xr-x--- 1 root system 18643023 Jul 02 09:36 libsafe12.so* 

 

To correct the issue:

AS ROOT run the following:

chown autosys:autosys libsafe*

That would result in the file looking like the following:

-r-xr-x--- 1 autosys autosys 18643023 Jul 02 09:36 libsafe12.so*