ITIL version 3 certification for CA Service Desk Manager

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

I need to know which company gave an ITIL 3 certificate for CA Service Desk Manager.

Environment

CA Service Desk Manager 12.9CA Service Desk Manager 14.1CA Service Desk Manager 17.0

Resolution

This has been done by a company called Pink Elephant.

With the release of ITIL version 3 (V3), Pink Elephant has developed a new PinkVERIFY certification scheme to reflect support of processes within the Service Lifecycle.

PinkVERIFY is a service that objectively assesses a software tool’s enabling features against ITIL terminology, functionality, integration and workflow requirements for the following 16 ITSM processes:

Asset Management
Availability Management
Capacity Management
Change Management
Event Management
Financial Management
Incident Management
IT Service Continuity Management
Knowledge Management
Problem Management
Release & Deployment Management
Request Fulfillment
Service Asset & Configuration Management
Service Catalog Management
Service Level Management
Service Portfolio Management

For more information check the following communities threads:

https://communities.ca.com/community/ca-service-management/blog/2017/02/21/ca-service-management-wins-silver-in-pink-elephants-2016-itsm-innovation-of-the-year

https://communities.ca.com/blogs/TIAGOMACUL/2015/07/03/ca-service-desk-certified-15-processes-pink-elephant-ogc