I need to know which company gave an ITIL 3 certificate for CA Service Desk Manager.
CA Service Desk Manager 12.9CA Service Desk Manager 14.1CA Service Desk Manager 17.0
This has been done by a company called Pink Elephant.
With the release of ITIL version 3 (V3), Pink Elephant has developed a new PinkVERIFY certification scheme to reflect support of processes within the Service Lifecycle.
PinkVERIFY is a service that objectively assesses a software tool’s enabling features against ITIL terminology, functionality, integration and workflow requirements for the following 16 ITSM processes:
IT Service Continuity Management
Release & Deployment Management
Service Asset & Configuration Management
Service Catalog Management
Service Level Management
Service Portfolio Management
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