ITIL version 3 certification for CA Service Desk Manager
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ITIL version 3 certification for CA Service Desk Manager


Article ID: 15466


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


I need to know which company gave an ITIL 3 certificate for CA Service Desk Manager.


CA Service Desk Manager 12.9CA Service Desk Manager 14.1CA Service Desk Manager 17.0


This has been done by a company called Pink Elephant.

With the release of ITIL version 3 (V3), Pink Elephant has developed a new PinkVERIFY certification scheme to reflect support of processes within the Service Lifecycle.

PinkVERIFY is a service that objectively assesses a software tool’s enabling features against ITIL terminology, functionality, integration and workflow requirements for the following 16 ITSM processes:

Asset Management
Availability Management
Capacity Management
Change Management
Event Management
Financial Management
Incident Management
IT Service Continuity Management
Knowledge Management
Problem Management
Release & Deployment Management
Request Fulfillment
Service Asset & Configuration Management
Service Catalog Management
Service Level Management
Service Portfolio Management

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