JMX metrics missing after deploying ACC Websphere Java Agent package in Websphere Liberty

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Article ID: 15461

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction

After deploying 10.5 ACC Websphere agent on WebSphere Liberty we noticed that JMX metrics are not being reported, all other metrics are reporting correctly.

 

Cause

When using ACC Webphere Agent package you need to manually copy the <AGENT_HOME>/WebAppSupport.jar to the <Agent_Home>/core/ext

Environment

Component: Agent 10.0, 10,1, 10.2, 10.3, 10.5.x

Resolution

1-Stop JVM

2.Download the ACC Websphere Agent package from ACC UI

3. Configure the agent with Websphere Liberty as per documentation

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/application-performance-management/10-5/implementing-agents/java-agent/install-the-java-agent/configure-application-server-to-use-the-java-agent/websphere-liberty.html

4. IMPORTANT: Manually copy the <AGENT_HOME>/WebAppSupport.jar to the <Agent_Home>/core/ext

5.Start the JVM