Caution Alerts not clearing out in SOI Connector.

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

If you are not seeing a clear alert sent to SOI, then check that the alert is correctly configured.

Why don't I see a cleared alert in SOI when only having a Danger threshold set?

     

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Environment

APM 10.x

Resolution

 Important Note:

 If only a "Danger" alarm is used,

 - Then the "Caution" fields needs to be set exactly the same as the "Danger" alarm parameters.

  This ensures that it works correctly. Otherwise the alarm will not clear in SOI as expected.

Additional Information

This is also pointed out in the community post:

Click here - "APM -> SOI Integration Issue"