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Caution Alerts not clearing out in SOI Connector.
Article ID: 15447
Updated On:
Products
CA Application Performance Management Agent (APM / Wily / Introscope)
INTROSCOPE
Issue/Introduction
If you are not seeing a clear alert sent to SOI, then check that the alert is correctly configured.
Why don't I see a cleared alert in SOI when only having a Danger threshold set?
<Please see attached file for image>
Environment
APM 10.x
Resolution
Important Note:
If only a "Danger" alarm is used,
- Then the "Caution" fields needs to be set exactly the same as the "Danger" alarm parameters.
This ensures that it works correctly. Otherwise the alarm will not clear in SOI as expected.
Additional Information
This is also pointed out in the community post:
Click here - "APM -> SOI Integration Issue"
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