Caution Alerts not clearing out in SOI Connector.

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Article ID: 15447

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

If you are not seeing a clear alert sent to SOI, then check that the alert is correctly configured.



Why don't I see a cleared alert in SOI when only having a Danger threshold set?

     

<Please see attached file for image>

alert_config.png

Environment

APM 10.x

Resolution

 Important Note:

 If only a "Danger" alarm is used,

 - Then the "Caution" fields needs to be set exactly the same as the "Danger" alarm parameters.

  This ensures that it works correctly. Otherwise the alarm will not clear in SOI as expected.

Additional Information

This is also pointed out in the community post:

Click here - "APM -> SOI Integration Issue"

Attachments

1558717950846000015447_sktwi1f5rjvs16ure.png get_app