Error: “An account for the specified email address already exists. Try another email address.” When enrolling for a Symantec Validation and ID Protection Service (VIP) account

Products

• VIP Service

Issue/Introduction

When enrolling for a Symantec Validation and ID Protection Service (VIP) account, you may receive the following error message.

An account for the specified email address already exists. Try another email address.

Cause

This error occurs because the system does not allow the same Technical Contact for two different Symantec Validation and ID Protection Service (VIP) accounts.

Resolution

To resolve this problem, please try the steps listed below:

1. Use a different technical contact during the account enrollment.
2. Remove or change the email address in the account that is using the email address.

If none of the above steps work, please contact technical support. Contact information for your region can be found by clicking on Contact Us at the bottom of the support page.