Time showed in Dual Authorization prompt is of different time zone

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Article ID: 15444

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Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction

By default, all date/time in Credential Manager are stored in UTC format, but these can be displayed in a specified time zone.



Why is the Date/time shown in Dual Authorization prompts using a different time zone than what is set in the Global UI Settings?

Environment

Release: PAMDKT99500-2.7-Privileged Access Manager-NSX API PROXY
Component:

Resolution

Time zone settings in Users individual Preferences override the Global Default Preferences. Please note that modifications do not take effect until the next logon session.

Modifying individual users Time Zone preferences:
This will need to be done to each account that is effected.
1) Login as the effected user
2) Navigate to:
2.x: Policy > Manage Passwords > Preferences (top right)
3.x: <Users Real Name > (on top right, near logout) > Preferences
3) Modify "Time Zone Region"

Modifying PAM Default Time Zone:
1) Navigate to:
2.x: Policy > Manage Passwords > Settings > UI Settings
3.x: Settings > Global Settings > Default Preferences
2) Modify "Time Zone Region"

Additional Information

Customize the Global Default Preferences:
2.x: https://docops.ca.com/ca-privileged-access-manager/2-8-2/EN/administrating/credential-manager-administrator-procedures/customize-the-global-default-preferences​
3.x: https://docops.ca.com/ca-privileged-access-manager/3-2/EN/implementing/configure-your-server/master-provisioning-settings/apply-global-settings#ApplyGlobalSettings-DefaultPreferences

Credential Manager User Interface:
2.x: https://docops.ca.com/ca-privileged-access-manager/2-8-2/EN/implementing/credential-manager-user-interface
3.x: https://docops.ca.com/ca-privileged-access-manager/3-2/EN/standard-user-activities/apply-your-account-settings