Change Order ignoring a status transition

Article Id: 15421
Status: Published
Updated On: 14-02-2018 06:50
Legacy Id: TEC1688873
Products:
SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:



A Change Order was able to ignore a status transition. 

The following is generated in the event log:

Event: Status Transition Violation
Event Detail: Status Transition (chg_trans:####) condition macro (macro:######) result ignored:
AHD05920:The status transition condition macro did not allow this status transition to occur.

How can this be prevented?

Environment:

SDM 12.9SDM 14.1SDM 17.0

Resolution:

By default status policy violations are set to Warn.

 

To prevent status transition policies from being bypassed, set Status_Policy_Violations to Reject in the Options Manager.

 

Please note: This option only applies to automated system processes, such as integrations and macros. The end user is unaffected by this option.


Administration tab-> Options Manager-> General

<Please see attached file for image>

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