error during pdm_configure for secondary server

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

pdm_configure returns the error message

"To configure as secondary server, the primary server host cannot be the local host"

I installed Service Desk on a new server.

When I run pdm_configure to configure this as a secondary server, I get the error message

"To configure as secondary server, the primary server host cannot be the local host"

even the primary server host and the local host I entered are different.

Environment

Service Management 17.3

Resolution

This error message is misleading. It has nothing to do with the wrong hostnames.

pdm_configure just tries to connect to the Primary Server.

If this is not running, or not reachable in the network, then this error message is returned.