error during pdm_configure for secondary server

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Article ID: 15414

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

pdm_configure returns the error message

"To configure as secondary server, the primary server host cannot be the local host"

I installed Service Desk on a new server.

When I run pdm_configure to configure this as a secondary server, I get the error message

"To configure as secondary server, the primary server host cannot be the local host"

even the primary server host and the local host I entered are different.

Environment

Service Management 17.3

Resolution

This error message is misleading. It has nothing to do with the wrong hostnames.

pdm_configure just tries to connect to the Primary Server.

If this is not running, or not reachable in the network, then this error message is returned.