error during pdm_configure for secondary server

Article Id: 15414

Status: Published

Updated On: 14-02-2018 07:49

Legacy Id: TEC1755173

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

pdm_configure returns the error message

"To configure as secondary server, the primary server host cannot be the local host"

I installed Service Desk on a new server.

When I run pdm_configure to configure this as a secondary server, I get the error message

"To configure as secondary server, the primary server host cannot be the local host"

even the primary server host and the local host I entered are different.

Environment:

USRD 12.9, 14.1, 17.0

Resolution:

This error message is misleading. It has nothing to do with the wrong hostnames.

pdm_configure just tries to connect to the Primary Server.

If this is not running, or not reachable in the network, then this error message is returned.