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error during pdm_configure for secondary server
Article ID: 15414
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
pdm_configure returns the error message
"To configure as secondary server, the primary server host cannot be the local host"
I installed Service Desk on a new server.
When I run pdm_configure to configure this as a secondary server, I get the error message
"To configure as secondary server, the primary server host cannot be the local host"
even the primary server host and the local host I entered are different.
Environment
Service Management 17.3
Resolution
This error message is misleading. It has nothing to do with the wrong hostnames.
pdm_configure just tries to connect to the Primary Server.
If this is not running, or not reachable in the network, then this error message is returned.
Feedback
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