Unable to obtain context help url. The type initializer for 'Svr' threw an exception.

Products

• IT Management Suite

Issue/Introduction

Error in the Symantec Management Platform log files while browsing the Symantec Management Platform.

"Unable to obtain context help url. ProductGuid:{51300b87-ee86-46c9-9991-037e4407732a} PageId:{51475a8d-bbb0-4979-815c-294755a07970} Context: Exception:System.TypeInitializationException: The type initializer for 'Svr' threw an exception. ---> System.UnauthorizedAccessException: Filename: redirection.config
Error: Cannot read configuration file due to insufficient permissions

   at Microsoft.Web.Administration.Interop.AppHostWritableAdminManager.GetAdminSection(String bstrSectionName, String bstrSectionPath)
   at Microsoft.Web.Administration.Configuration.GetSectionInternal(ConfigurationSection section, String sectionPath, String locationPath)
   at Microsoft.Web.Administration.ServerManager.get_SitesSection()
   at Microsoft.Web.Administration.ServerManager.get_Sites()
   at Altiris.NS.WebAdmin.WebMetaApplication.ServerMgr..ctor(Uri uri)
   at Altiris.NS.WebAdmin.WebMetaApplication..ctor(String sMetabaseUrl)
   at Altiris.NS.Server.Svr..cctor()
   --- End of inner exception stack trace ---
   at Altiris.NS.Server.get_BaseAltirisUrlUsingLocalHost()
   at Altiris.CustomConsole.ContextHelpUrlResolver.get_BaseUrl()
   at Altiris.CustomConsole.ContextHelpUrlResolver.HelpLocationExists(String location)
   at Altiris.CustomConsole.ConsoleHelp.ConstructHelpUrl(CultureInfo currentCulture, Uri urlSuffix, IContextHelpLocationResolver resolver)
   at Altiris.CustomConsole.ConsoleHelp.GetContextHelpUrl(Guid productGuid, String pageId, String context, CultureInfo culture, IContextHelpLocationResolver resolver)
   at Altiris.CustomConsole.ConsoleHelp.GetContextHelpUrl(Guid productGuid, String pageId, String context)
   at Altiris.Console.WebControls.HelpProvider.GetUrl(String productId, String pageId, String context)
","Altiris.Console.WebControls.HelpProvider.GetUrl","w3wp"

Environment

ITMS 8.x

Cause

Insufficient permissions to the C:\Windows\System32\inetsrv\configedirection.config file.

Resolution

Give the Classic AppPool User account Read, Read and Execute, Write permissions on the following file:
C:\Windows\System32\inetsrv\configedirection.config

Example command-line to add permissions for the Classic .NET AppPool:

 icacls C:\Windows\System32\inetsrv\configedirection.config /grant "IIS APPPOOL\Classic .NET AppPool":(OI)(CI)(RX)