Not able to open Symantec Endpoint Protection Manager as the shortcut icon is missing.

Products

• Endpoint Protection

Issue/Introduction

The Symantec Endpoint Protection Manager Service is running is running and client are connecting to the manager and getting updates. However the shortcut icon to open the Symantec Endpoint Protection Manager (SEPM) console is missing.

Missing shortcut: Start > All Programs > Symantec Endpoint Protection Manager > Symantec Endpoint Protection Manager Console

Resolution

Solution 1

Repair the Symantec Endpoint Protection Manager (SEPM)

Solution 2

1. Create a new shortcut to the file: sesm.bat, which is located by default in the folder: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\
2. This shortcut would open the Symantec Endpoint Protection Manager console.