Changing Keyboard Layout for PGP Encryption Desktop Preboot Display and Keyboard Input Language with Troubleshooting
Article ID: 153623
Updated On:
Products
Issue/Introduction
Which keyboards are supported with Symantec Drive Encryption (previously PGP Whole Disk Encryption) on Symantec Drive Encryption (previously PGP Desktop) for Windows?
Resolution
Section 1 of 2: Setting Default Languages via the command line on individual machines
If you wish to change the language manually, you may do the following:
Navigate in the command line to the PGP Encryption Desktop program directory and execute the following command (to set the language to French for example):pgpwde.exe --set-boot-language --display-language fr --disk 0
The Drive Encryption authentication screen supports the following keyboard layouts:
| Region/Language | Display Language Code for Command |
| Belgium (Comma, Period) | be |
| Bosnian | ba |
| Bosnian (Cyrillic) | ba-cyr |
| Bulgarian | bg |
| Bulgarian (Latin) | bg-lat |
| Bulgarian (Typewriter) | bg-typ |
| Croatian | hr |
| Canadian (Multilingual STD) | ca |
| Canadian (French) | fr-ca |
| Chinese (Simplified) | cn-sim |
| Chinese (Traditional) | cn-tra |
| Czech (Qwerty) | cz |
| Danish | dk |
| Dutch | nl |
| English (United States) | en |
| English (United Kingdom) | en-gb |
| English (Ireland) | en-ie |
| English (International) | us-int |
| Estonian | ee |
| French | fr |
| French (Belgium) | be |
| German | de |
| German (Austria) | de-at |
| German (IBM) | de-ibm |
| Hebrew | il |
| Hungarian | hu |
| Hungarian (101) | hu-101 |
| Icelandic | is |
| Italian | it |
| Italian (142) | it-142 |
| Japanese | jp |
| Korean (Korean) | kr |
| Norwegian (Bokmal, Nynorsk) | no |
| Polish (Programmers) | pl |
| Polish (214) | pl-214 |
| Portugese (Portugal) | por-pt |
| Portugese (Brazil ABNT, ABNT2) | por-br |
| Romanian | ro |
| Russian | ru |
| Serbian (Cyrillic) | sp-cyr |
| Serbian (Latin) | sp-lat |
| Slovak | sk |
| Slovenian | si |
| Swiss (German) | de-ch |
| Swiss (French) | fr-ch |
| Spanish | es |
| Spanish (Variation) | es-var |
| Spanish (Latin America) | es-la |
| Swedish (Finland) | se-fi |
| Turkish F | tr-f |
| Turkish Q | tr-q |
| Ukrainian | ua |
Different keyboard layouts can have different mappings between characters, potentially causing problems when you enter your passphrase to authenticate. Select the keyboard layout that most closely maps to the keyboard you are using, then make sure to use that same layout each time you authenticate.
Section 2 of 2: Setting Default Languages via Policy on the PGP Encryption Server
Using the PGP Encryption Server you may force this via policy using an Advanced Settings configuration.
To do this, go to the Consumers tab on the PGP Encryption Server, then click on Consumer Policy, then the Consumer Policy you wish to modify.
Next, click on the General Tab, and then click on the button "Edit XML Preferences" as shown:
Next, click the "Set" parameter, and for the "Pref Name" name, add the following:bootguardLanguageOverride
The Type is "String"
For the Value, you will enter the language from the table above.
In this example, we will set it to "fr" for French keyboard layout:
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