There is a problem establishing PGP Whole Disk detection...

Products

• Symantec Products

Issue/Introduction

After rebooting when PGP Desktop is installed, you receive the following error:

There is a problem establishing PGP Whole Disk detection of removeable media. You will not be able to unlock removeable media.

When you open PGP Desktop, the Encrypt Whole Disk or Partition option is not displayed in the PGP Disk Control box or the work area.

Resolution

This error can occur when the UpperFilters Windows registry value or an entry for PGP WDE (pgpwded) is missing or deleted. This issue is resolved by adding the missing registry entry for PGP WDE.

Warning: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer. For more information on backing up the registry see the following article on the Microsoft support site: How to back up and restore the registry

The registry entry can be added by importing the value from another computer or by manually adding the information to the registry.

Other recommendations before importing or manually editing the registry:

1. Uninstall PGP Desktop and reboot the computer.
2. Create a System Restore point for your Windows computer.

Export the registry key

Windows XP

1. Click Start>Run.
2. Type regedit and click OK.
3. Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}.
   
   

   Note: There may be more than one {4D36E967-E325-11CE-BFC1-08002BE10318} folder in the registry. You may need to browse the folders for the pgpwded entry. In most instances the value is in the third folder in the list.

   
   
4. Confirm the folder contains the UpperFilters value with the data PartMgr pgpwded.
5. Right-click the folder and select Export. The Export range should display the Selected branch.
6. Type a File name and click Save.
7. Close the Registry Editor.

Windows Vista & Windows 7

1. Click Start.
2. Type regedit in the Start Search field, and then click the regedit result in the Programs list.
3. Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}.
   
   

   Note: There may be more than one {4D36E967-E325-11CE-BFC1-08002BE10318} folder in the registry. You may need to browse the folders for the pgpwded entry. In most instances the value is in the third folder in the list.

   
   
4. Confirm the folder contains the UpperFilters value with the data PartMgr pgpwded.
5. Right-click the folder and select Export. The Export range should display the Selected branch.
6. Type a File name and click Save.
7. Close the Registry Editor.

Import the registry key

1. Copy the exported registry key file to the computer.
2. Double-click the file. You are prompted to confirm the addition of the entry to the registry.
3. Click Yes. The registry is updated with the pgpwded value.

Manually add the pgpwde registry key

Caution: PGP recommends importing the registry value from an exported value from another working system if possible.

Windows XP

1. Click Start>Run.
2. Type regedit and click OK.
3. Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}.
   
   

   Note: There may be more than one {4D36E967-E325-11CE-BFC1-08002BE10318} folder in the registry. Browse to the third {4D36E967-E325-11CE-BFC1-08002BE10318}folder.

   
   
4. If the folder contains the UpperFilters value, right-click the UpperFilters value and select Modify.

• If the Value data field is empty, type PartMgr then press Enter.
• Type pgpwded then click OK.

5. If the folder does not contain a UpperFilters value, right-click the folder and select New.

• Select Multi-String Value and name the value UpperFilters.
• Right-click the UpperFilters value and select Modify.
• Type PartMgr then press Enter.
• Type pgpwded then click OK.

6. Close the Registry Editor.
7. Reboot the computer.

Windows Vista & Windows 7

1. Click Start.
2. Type regedit in the Start Search field, and then click the regedit result in the Programs list.
3. Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}.
   
   

   Note: There may be more than one {4D36E967-E325-11CE-BFC1-08002BE10318} folder in the registry. Browse to the third {4D36E967-E325-11CE-BFC1-08002BE10318}folder.

   
   
4. If the folder contains the UpperFilters value, right-click the UpperFilters value and select Modify.

• If the Value data field is empty, type PartMgr then press Enter.
• Type pgpwded then click OK.

5. If the folder does not contain a UpperFilters value, right-click the folder and select New.

• Select Multi-String Value and name the value UpperFilters.
• Right-click the UpperFilters value and select Modify.
• Type PartMgr then press Enter.
• Type pgpwded then click OK.

6. Close the Registry Editor.
7. Reboot the computer.