Unable to Encrypt Disk - Error: Full Disk Encryption Installed

Products

• Symantec Products

Issue/Introduction

When attempting to encrypt your system with PGP Whole Disk Encryption, you receive an error stating there is full disk encryption software installed.

 

Resolution

This issue can appear on computers when registry settings remain from a previous installation of the SafeBoot software. When PGP Whole Disk Encryption starts, it checks the registry for conflicts with an installed SafeBoot driver. If a SafeBoot driver entry is found in the registry, encryption will stop and PGP Desktop displays the error. This occurs if SafeBoot fails to remove all registry entries when uninstalling the software.

To resolve this issue, delete the SafeBoot entry from the Windows Registry.

 

Warning: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer. For more information on backing up the registry see the following article on the Microsoft support site: How to back up and restore the registry

To delete the SafeBoot registry entry

Windows XP

 

1. Click Start>Run.
2. Type regedit and click OK.
3. Browse to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SAFEBOOT.
4. If there is a registry entry in the SafeBoot folder, delete the entry by right-clicking the entry and selecting Delete or by pressing the Delete key.
5. Close the Registry Editor.

 

Windows Vista & Windows 7

 

1. Click Start.
2. Type regedit in the Start Search field, and then click the regedit result in the Programs list. The Registry Editor is displayed.
3. Browse to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SAFEBOOT.
4. If there is a registry entry in the SafeBoot folder, delete the entry by right-clicking the entry and selecting Delete or by pressing the Delete key.
5. Close the Registry Editor.