License number not valid - PGP Desktop 10

Products

• Symantec Products

Issue/Introduction

This article describes how to resolve a License Number Not Valid error when authorizing a PGP Desktop license.

 

Resolution

This error indicates that the license number is not being entered correctly, is not a valid license number for the version of PGP you are running, or the license number has expired.
 

For PGP Desktop 10.1.x and newer licenses or if you have received a new license, you must use Authorized User for the Name and Authorized Company for the Organization

If you need additional assistance on licensing PGP Desktop, contact Symantec Customer Care.