Keys are not being created for PGP Universal Server users.
This can occur due to the key mode setting specified for the PGP Desktop policy. If users are created without PGP keys being generated, check the key mode settings for the PGP Desktop policy.
When a PGP Universal Server is placed into the mail flow, user accounts and keys are created when users send an outbound email. This issue can occur when a PGP Desktop client is not used to enroll the user and the SKM key mode is not selected for the policy.
|Note: Server Key Mode (SKM) must be enabled if the PGP Universal Server has been deployed in a Gateway placement and PGP Desktop clients are not used.|
To check client key mode settings