Can Maileater access a folder under the inbox to retrieve emails?
Article ID: 15346
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Can Maileater access a folder under the inbox to retrieve emails?
Environment
CA Service Desk Manager - ALL VERSIONS
Resolution
No, unfortunately at the current time, maileater can only access the base "inbox" level of a given mailbox and cannot drill down into folders under that base mailbox.
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