Can Maileater access a folder under the inbox to retrieve emails?

Can Maileater access a folder under the inbox to retrieve emails?

Article Id: 15346

Status: Published

Updated On: 14-02-2018 07:49

Legacy Id: TEC1308841

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Can Maileater access a folder under the inbox to retrieve emails?

Environment:

CA Service Desk Manager - ALL VERSIONS

Resolution:

No, unfortunately at the current time, maileater can only access the base "inbox" level of a given mailbox and cannot drill down into folders under that base mailbox.