Your message did not reach some or all of the intended recipients

Products

• Symantec Products

Issue/Introduction

After sending an email message, you receive a message that your PGP license does not support email proxy and your message is returned as undeliverable.

Your message did not reach some or all of the intended recipients.

     Subject: FW: Emailing:      Sent:  5/7/2009 11:28 AM

The following recipient(s) cannot be reached:

Bob Jones ([email protected]) on 5/7/2009 11:28 AM

Resolution

This can occur if your PGP Desktop license has not been authorized to enable the PGP Messaging functionality.

A license is used within the PGP software to enable the functionality and sets the expiration of the software. Once you have entered the license, you must then authorize the software with PGP Corporation, either manually or online.

To see the details of your PGP Desktop license

1. Double-click the PGP Desktop icon in the system tray.
2. Select Help > License. The PGP Desktop License dialog box is displayed.

If you need to change to a new license number, or if you skipped the license authorization process during configuration, follow these instructions to authorize your software.

Authorizing PGP Desktop

1. Select Help > License. The PGP Desktop License dialog box is displayed.
2. Click Change License. The PGP Licensing Assistant dialog box is displayed.
3. Type a Name, Organization and Email address.
4. Click Next.
5. Type your 28-character license number in the provided fields (for example, DEMO1-DEMO2-DEMO3-DEMO4-DEMO5-ABC).
   
   

   Note: To avoid typing errors and make the authorization easier, copy the entire license number, put the cursor in the first License Number field, and paste. Your license number will be correctly entered into all six License Number fields.

6. Click Next to authorize.
7. When PGP is authorized, the features enabled by your license will be displayed. Click Next, and then click Finish to complete the process.