The PGP Preferences file has been corrupted. Contact your Security Administrator...

Products

• Symantec Products

Issue/Introduction

When attempting to enroll with the PGP Universal Server using Silent Enrollment, you receive the following error message:

The PGP preferences file has been corrupted.
Contact your Security Administrator for a new copy.

This may be due to the folder with the PGP preferences file being unavailable, not accessible due to a permissions issue, the PGP preferences file not including all of the necessary data, or the PGP Universal Server being offline.

 

Resolution

This issue can be resolved by deleting the corrupted PGP preferences file and re-starting the PGP Enrollment Assistant.

To delete the PGP preferences file

 

1. Stop the PGP services by clicking the PGP Tray icon in the tray, then select Exit PGP Services.
2. Delete the PGP Corporation folder from the following folder:
   
   Windows 2000, XP, Server 2003
   Documents and Settings\%USERNAME%\Application Data\
   
   Windows Vista
   C:\Users\%USERNAME%\AppData\Roaming\PGP Corporation\PGP
   
   

   Note: If you cannot delete the folder, you may need to stop the PGPserv service, and then delete the PGP Corporation folder. To stop the PGPserv service in Windows, click Start>Control Panel>Administrative Tools>Services, then scroll down to locate PGPserv. Right-click PGPserv and select Stop. After deleting the folder, restart the PGPserv service by right-clicking PGPserv and selecting Start.

   
    
3. Open PGP Desktop by clicking Start>All Programs>PGP Desktop. This restarts the PGP Enrollment Assistant.
    

If all of the above steps are not working please try to recreate Windows OS user profile as this can help as well.

If problem still persists, confirm the status of the server and that you have connectivity to the PGP Universal Server.