User appears in Excluded Users after changing their user name

Products

• Symantec Products

Issue/Introduction

After changing a user's username in Active Directory, the user now appears in the Excluded Users policy on the server.

The user is moved to the Excluded Users policy due to the username entered during enrollment with the PGP Universal Server not matching the username in Active Directory when Directory Sychronization is performed.

Resolution

To move the user back into the correct policy, you must re-enroll the PGP Desktop client for the user. Use the following steps to re-enroll the client:

1. Click the PGP Tray icon in your system tray and select Exit PGP Services.
2. Delete the PGP Corporation folder from the following location:
   
   Windows XP: C:\Documents and Settings\%username%\Application Data
   
   Windows Vista: C:\Users\%username%\AppData\Roaming
   
   This deletes the preferences file and allows you to start with new settings.
   
   
3. Restart the PGP services by clicking Start>All Programs>Startup>PGPtray.exe

The PGP Enrollment Assistant appears.