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What fixes are included in APM 10.5.2 ServicePack #1?


Article ID: 15339


Updated On:


CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE


   CA has released multiple hot fixes on top of APM 10.5.2 to resolve various issues. A summary list (under “Additional Information”) is included below with defect numbers to help Support provide more details to customers if needed. Please review first this list to see if it applies to your particular issue.

Important Note: APM 10.5.2 ServicePack is an upgrade script ONLY, not a full build. You must be at 10.5.2 first before applying the hot fix.  This does not apply to the agent files which are downloaded separately.


SAML Webstart users, do review the following TEC DOC.   TEC1317533

What fixes are included in APM 10.5.2 ServicePack #1?


APM 10.5.2


DE305795 - Installer Uses sudo Instead of su for Postgres Major Version Upgrade
DE305669 - Heap Dump Shows Wily Web Services Classes as Leaking Suspect
DE305667 - GC Utilization Percentage Metrics Calculations Not Reliable
DE305663 - JMX Rate Counter Missing in Agent
DE305319 - 10.5.1 HF20 Collectors Disconnecting
DE304189 - Alerts Triggered Incorrectly
DE304188 - Error encountered in dbtc evaluation: null
DE304186 - Enterprise Manager Fails to Start and "SuperDomain/EDIX" Does Not Exist When a Custom Domain is Deleted.
DE304185 - Negative Values For Metrics Tomcat|DBCP|Connection Pool : Connection In Use
DE303609 - 10.5.1 HF9 Vulnerability Scan
DE303177 - Non-Admin User Permission Issues When clicking on HOME tab in WebView
DE302952 - Object Doesn't Support Property or Method 'find' Exception in Internet Explorer on Map
DE302484 - Alerts Created by the User and Listed Under Active Alerts are Redirected Incorrectly
DE302229 - Alert Status Not Propagated Between Vertex Groups
DE301286 - Hotfix#20 Removes Business Transactions and Application Components in Webview
DE301207 - The Login Window is Displayed or Not
DE300446 - introscope.enterprisemanager.baseline.max.metrics.baselined Property Value Not Retained in File
DE298947 - APM 10.5.1 HF 20 Hotfix Request for DE273881
DE294218 - APM 10.5.1 HF 9 WebView Home Page Graph Issue
DE292789 - DBTCAnalyst Throws Error In Log When no Agent Name Found in Attribute
DE291701 - WebSphere MQ and Message Broker Show Wrong Queue Depth
DE291527 - Non-Admin User Permission Issues When clicking on HOME tab in WebView
DE289774 - Some Agents Not Appearing in APM Team Center
DE288486 - Error: "20 Apr 2017 11:15" Is An Invalid Value for "closedate"
DE287625 - Introscope Agent Metric Clamp Not Cleared Automatically
DE287308 - Permission Error When Attempting to Make a Perspective Default When Created by Another Admin Account
DE286529 - No Link Back From the Analysis Notebook to the Last Card Viewed
DE286528 - "Long Running Script" Error Messages
DE280989 - Long Time to Log In After Upgrade to APM 10.5.1
DE280699 - APM Not Reporting All Statistics for Message Broker
DE275824 - MQ Monitor: "Reason code 2235 MQRC_CFH_ERROR"
DE270033 - Incorrect Error Message Is Displayed for Lack of Disk Space in Console Mode for DB-Only Upgrade
DE263800 - APM SSO Using EEM and SiteMinder Not Working

Additional Information

Official ReadMe -


APM 10.5.2 SP1

[Deployment Instructions]


1. This service pack is for both agent and server side patches.

2. If you have any pre-10.5.2 version installed you cannot use this script, use
   the 10.5.2 product installer to upgrade.

3. If you have 10.5.2 GA version ( or higher installed , you have 2 options:

   a) Use the product installer to upgrade
      Remember, any customization done earlier needs to be manually merged 
      after the installation. Depending of your implementation this can be 
      a complex process with many steps.

   b) (Recommended) Use this script to apply "10.5.2 SP1" 
      Please note that APM10.5.2.22XHF.jar is not intended to perform 
      an upgrade of the complete product, it only replaces the affected 
      jars. The rest of the product files remain intact at the original release number.
      This process is simple and should take a few minutes only.

4. To install the patches on the Agent, please download and use the corresponding 10.5.2 SP1 Agent bundles.

5. For the list of fixes in this Hotfix, refer to the below [Fixed Issues] 

1. This hotfix script (APM10.5.2.22XHF.jar) updates the following product components: Enterprise Manager, WebView, 

2. Stop:
   -Enterprise Manager (MOM/collector)
   NOTE: individual components that are installed together can be also patched 
   in one go, for example, EM, Webview and APMSQLSERVER

3. Copy APM10.5.2.22XHF.jar  to the HOME directory of the product components you would like to apply the hotfix. 
For example, if WebView is installed separately, run the hotfix script from that WebView HOME directory. 4. Execute If windows: jre\bin\java -jar APM10.5.2.22XHF.jar If unix: jre/bin/java -jar APM10.5.2.22XHF.jar NOTE: Make sure to run the script using the appropriate user credentials. 5. Verify the results: >> Hotfix 10.5.2-HF5 was applied successfully. (Note: 10.5.2-HF5 is equivalent to 10.5.2 SP1) If the HF script fails for some reason with the below message, the script will automatically rollback
the changes. Open a support case and attach the hotfix.log file. >> Hotfix 10.5.2-HF5 was rolled back successfully 6. Start: Enterprise Manager (MOM/collector) Webview Workstation HOW TO UNINSTALL THE HOTFIX: *************************** The script doesn't provide with an option to automatically uninstall the HOTFIX. If for some reason, you need to uninstall it, you should proceed as below: 1. Stop: -Enterprise Manager (MOM/collector) -Webview -Workstation 2. The original files are available under "hotfix/10.5.2-HF5" folder. All the files are organized accordingly to the product directory structure. Copy the files manually to the original location. NOTE: Make sure to use the appropriate user credentials. 3. Start: Enterprise Manager (MOM/collector) Webview Workstation