"File operation error" - PGP Whole Disk Encryption for Mac

Products

• Symantec Products

Issue/Introduction

When attempting to perform PGP Whole Disk Encryption on your disk, you receive the following error:

file operation error

This issue is due to an incorrect file name in a PGP directory on a Macintosh system formatted with the case-sensitive option for the file system. When viewing the system log, you see an entry similar to the following:

Dec 9 11:33:20 [0x0-0x10010].com.pgp.engine[186]: Open File Library/Frameworks/PGPwde.framework/Resources/stage1 Status: No such file or directory

Note: This article applies to PGP Desktop 9.9 running on Mac OS X 10.4 and 10.5.

Resolution

To correct this issue:

1. Browse to the Library/Frameworks/PGPwde.framework/Resources/stage1 directory.
2. Locate the following file: Stage1.
3. Rename the file to stage1.
4. Restart PGP Whole Disk Encryption on the disk.

This issue is corrected in PGP Desktop 9.9.1 and above for Mac.