PGP Desktop - Anti-Virus Software Compatibility

Products

• Symantec Products

Issue/Introduction

Anti-Virus Software Compatibility for Windows

 

In all anti-virus programs, enabling real-time scanning detects any viruses as the email or attachments are opened. Therefore, although it is recommended to disable email scanning for some of the anti-virus products listed below, your email is still being scanned and you are still being protected by your anti-virus

product from viruses spread via email.

 

Resolution

AVG Anti-Virus 9.0

PGP Desktop is not compatible with AVG Anti-Virus when run on a Windows 7 64-bit system. Email will not be decrypted when AVG is installed. [28094]

 

BitDefender Internet Security

When using SMTP, POP, or IMAP, disable the Real-Time Protection feature or uninstall BitDefender. [13687]

 

Computer Associates eTrust EZ-Antivirus 7.x

Selective scanning is not compatible with PGP Desktop.

 

Computer Associates Internet Security Suite 2007

This product is incompatible with PGP Desktop and should not be installed on the same system as PGP Desktop.

[12023]

 

F-Secure AntiVirus, F-Secure Internet Security

Disable the option to Scan and remove viruses from web traffic in the F-Secure settings.

 

McAfee Internet Security Suite 2006, McAfee Internet Security Suite 2005, McAfee Internet Security 8.0, McAfee VirusScan 8.x through 10.x

If email scanning is enabled, the email will not be processed by PGP Desktop.

Disable email scanning in the McAfee product and enable real-time scanning. No additional special configuration requirements for MAPI email.

 

When using McAfee VirusScan Enterprise 8.0i, disable Prevent mass mailing worms from sending mail in the Access Protection Properties dialog box of the VirusScan console. If this option is enabled, SMTP email will be blocked. To disable this option, right-click the McAfee icon in the System Tray and choose VirusScan Console. Double-click Access Protection. In the Access Protection dialog box, under Ports to block, deselect the box to Prevent mass mailing worms from sending mail (this option is enabled by default).

 

McAfee VirusScan Enterprise 8.8 patch 2 and above is not supported with PGP Netshare. Uninstall McAfee software or install PGP Desktop without Netshare components.

 

When using McAfee Security Center 9.3, email will not be processed by PGP Desktop. Stop and disable the McAfee Proxy Service. This disables the McAfee Personal Information Protection and Parental Control but allows the PGP email proxy to process your email.

 

Panda Platinum 2005 Internet Security 9.x

No special configuration required.

 

Sophos Anti-Virus

No special configuration required.

 

Symantec Norton AntiVirus 9.x through 10.x, Symantec Norton Internet Security 2003, Symantec Norton Internet Security 2004

Disable email scanning.

For Norton Internet Security users, disable Norton Privacy Control and Spam Alert.

Disable SSL/TLS in Server Settings in PGP Desktop and PGP Universal Satellite. (In PGP Desktop, select the PGP Messaging Control Box and then choose Messaging > Edit Server Settings. For SSL/TLS, select Do Not Attempt. In PGP Universal Satellite, on the Policies tab, select Ignore SSL/TLS.) These versions of Norton AntiVirus prevent all mail clients from using SSL/TLS, regardless of the use of PGP software.

 

 

Symantec Norton AntiVirus 11.x through 12.x, Symantec Norton Internet Security 2005, Symantec Norton Internet Security 2006

No special configuration required for MAPI email.

 

When using POP email, enable Auto-Protect and disable the Anti-Spam and Email Scanning options.

Auto-Protect, which is enabled by default, provides protection against viruses in email messages when the message is opened.

 

Disable SSL/TLS in Server Settings in PGP Desktop or PGP Universal Satellite. (In PGP Desktop, select the PGP Messaging Control Box and then choose Messaging > Edit Server Settings. For SSL/TLS, select Do Not Attempt. In PGP Universal Satellite, on the Policies tab, select Ignore SSL/TLS.) These versions of Norton AntiVirus prevent all mail clients from using SSL/TLS, regardless of the use of PGP software.

 

Trend Micro Antivirus 12.x, Trend Micro PC-cillin Internet Security 2005

No special configuration required.