PGP Universal Web Messenger Customization for Universal Server 2.7 - Advanced
search cancel

PGP Universal Web Messenger Customization for Universal Server 2.7 - Advanced


Article ID: 153250


Updated On:


Symantec Products


Note: This article pertains to a version of PGP Universal Server that has reached an End of Support Life (EOSL) as of April 21st 2011. For more information on the End of Support Life dates for PGP Software products see the following article here for more information 

PGP Universal Server 2.7 and above allow an administrator to customize the appearance of PGP Universal Web Messenger to match your corporate style by creating customized templates to control look and feel. The three levels of customization available to administrators are Simple Customization, Advanced Customization, and Complete Customization.

Choose from among the templates you create which one you want to be the active template. Some customization options require knowledge of HTML. You can either edit the HTML yourself, or have a designer provide you with what you need. The default template is the standard, and cannot be edited or deleted.


Note: This article applies to PGP Universal Server 2.7 - 2.12.0.



Advanced Customization

Advanced Customization allows the PGP Universal Web Messenger interface to include your company's name and customized introductory text appear on the login screen. Change the appearance of the header, footer, and left side screen of the PGP universal Web Messenger interface using HTML and CSS. Upload new images and edit existing ones. You can cut and paste HTML created for you, or modify the HTML directly.

Use the following steps to customize the PGP Universal Web Messenger template appearance.


  1. Login to the PGP Universal Server Administrative Interface.
  2. Click on the Services>Web Messenger tab and click Add Template. The PGP Universal Web Messenger Customization dialog appears.
  3. Read the Customization Agreement and click I Agree. The Customization Option screen appears.
  4. Select Advanced Customization and click Next.
  5. Download both the default image template files and the image source file. While it is not required that you edit using the .psd file, it is much faster and easier.

    Default Web Messenger Template Images: Contains the complete set of images used by the PGP Universal Web Messenger interface. The downloaded file is called

    Adobe Photoshop/ImageReady Image Source File: Contains Adobe Photoshop-editable versions of all the files in the file. The .psd format file allows you to edit the default images, export them to .gif format, and then upload them back to the Web Messenger Customization screen. The downloaded file is called Use this file to edit the images, then save your edits as .gif files.

    A) Download both the PGP Universal Web Messenger and Adobe Photoshop/ImageReady .zip files.

    B) Extract the contents of the .zip files and save them to your desktop.

    C) Edit the images in the image source .psd file. If you edit the images through the .psd file, the final graphics quality will be better, you can control transparency and anti-aliasing, and the final images will be correctly named and sized. Refer to the Adobe Photoshop/ImageReady documentation for more information.

    D) Save each edited image as a .gif file, using the Save as optimized function in Adobe ImageReady.

    E) Copy the .gif files into the WebMessengerImages/images directory on your desktop.

    F) Compress the WebMessengerImagesdirectory into a .zip file. You can rename the .zip file, but the directory structure must not change.

    G) When you are finished, upload the .zip file containing the edited images. You can upload new files, but all files from the original .zip must be uploaded, even if you did not edit them.
  6. Click Next
  7. Enter a name for the template.
  8. Type in your company name, if you want it to appear on the Secure Messaging Settings screen.
  9. Type in a login title. This appears at the top of the login screen.
  10. Type in a login message, if you have information you want users to read on the login screen and click Next.

    The Custom Content screen appears. If you have HTML ready, paste it into the appropriate content box. Otherwise, edit the CSS and HTML for the Header, Left Side, and Footer.

  11. Click Next. The Upload New Files page appears.
  12. Use this page to upload edited files.


    If you want to edit image files offline, and upload them to this template at a later time, you can upload the default file without making any changes, and click Next. The template will be saved. After you have edited your image files, re-open the template and upload them.

    If you are ready to upload edited image files, click Choose File and browse to select the .zip file and click Next. PGP Universal Server validates the file you uploaded. This may take a few minutes.

    Uploaded files with the same names as existing image files overwrite the existing files. If you added other new images, files with new names are added. You can only upload a .zip file, and the .zip file must contain all images in the set, not just the images you edited. If the uploaded files contain errors, a File Validation Error screen appears. If the uploaded files contain no errors, a screen appears notifying you that the customization files have been successfully uploaded and validated.

  13. Your template is complete. Click Close Window.

Once modified and saved, the customized template must be activated to be utilized for PGP Universal Web Messenger.