This article describes how to use and manage your Symantec Web Email Protection account.
This article applies to users who communicate with any organization who uses Symantec Encryption Management Server for secure communications.
Symantec, a leading Cyber Security Vendor, includes a feature that allows an organization to exchange sensitive data in a secure manner without the need to install any software or exchange any keys for encryption--this is done with the Web Email Protection functionality, which is a secure web inbox similar designed to exchange information with only the organization hosting this service. Once enrolled to your Web Email Protection account, any further email sent to you from such an organization is accessed through an internet browser, such as Chrome or Firefox. This article will cover the following features within Web Email Protection:
Creating a Web Email Protection Account
To start using Web Email Protection, you will receive an email invite from the organization hosting the Symantec Encryption Management Server. The email invite you receive will direct you to click a link to read the email message. This link will help you establish your secure Web Email Protection account. The basic steps to do so are listed below:
The options available for editing web messages are typical of a traditional inbox:
Note: It is possible to send messages to only those in the original "To:" field or to those part of the secure domain.
Changing and Recovering Your Passphrase
If you have forgotten your passphrase, you may recover it as follows:
Important Note: If you ever receive a message to "Contact your administrator", this refers to the sender of the Web Email Protection message. Contact the sender and have them resend the emails. If this does not work, the sender can work with their internal administrator for further assistance.
Changing Future Mail Delivery Option
Web Email Protection is the easiest option to exchange email, because you do not need to install software, or exchange keys.
If you are an advanced user, and wish to change the delivery option to use keys, or PDF Messenger (no secure inbox, but all email is sent to a secure PDF unlocked with your WEP passphrase), S/MIME do the following (not, these options may or may not be available as determined by the vendor who hosts your Web Email Protection solution:
If you are not receiving the Web Email Protection email invitations or notifications, check the spam folder. The emails typically come from "[email protected]" where "sampledomain.dom" is the domain you are exchanging secure email with. Some mail providers, such as Gmail may be filtering out "do-not-reply" messages thinking the emails may be spam so you may need to add this email to your safe list to have future emails show up in the inbox.
If you use security solutions that click the links for you, these may have disabled the links for Web Email Protection as some of these links are one-time use links. See article 163934 for more information. You may need to work with your secure vendor if this is an issue that you continue to see.