Outlook 2003 Error: "Out of memory or system resources"

Products

• Symantec Products

Issue/Introduction

This article describes an issue which sometimes occurs under the following conditions:

 

• Windows XP Professional SP1 is the installed operating system
• Outlook 2003 is installed with the PGP Plug-in enabled
• The protocol used to retrieve email is MAPI (i.e. Exchange)
• PGP 8.0.3 is installed

Resolution

In some instances, when PGP 8.0.3 is installed in the aforementioned environment, a user may see the following Outlook error message when trying to view messages in the Outlook 2003 Reading Pane:

This item cannot be displayed in the Reading Pane. Open the item to read its contents.

When the user then attempts to open an email in Outlook 2003, they might encounter the following Outlook error message:

Can't open this item. Out of memory or system resources. Close some windows or programs and try again.

 

 

This issue is resolved by upgrading to PGP v8.1, or the current version of PGP Desktop.