Obtain a refund
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Obtain a refund


Article ID: 153150


Updated On:


Symantec Products


How do I obtain a refund?



PGP offers a 30 day money-back guarantee if you purchase your software at the PGP Online Store.

The request must be made within 30 days of purchase. 

Note: The 30 day guarantee starts from the date of purchase, not the date of installation.

If you are requesting a refund for PGP products purchased through a PGP reseller, you must contact the reseller directly. PGP resellers may have their own refund policies. You will need to check with the reseller for their refund policy. Please be aware that when your refund is processed, your license number is no longer valid.

For additional questions regarding your order, you may contact Symantec Customer Care.