-2147467237: Failed to create object Altiris.ClientTaskAgent: The object is not registered or is not present in the policy (-2147467237)]

Products

IT Management Suite

Issue/Introduction

When looking at the Task tab from the Altiris Agent UI the following message appears:

'Agent Not Inititialized'

The Altiris Agent logs show the following error:

-2147467237:Failed to create object Altiris.ClientTaskAgent: The object is not registered or is not present in the policy (-2147467237)]

Environment

ITMS 8.x

Cause

During the Altiris agent install or upgrade the following registry key was not created in the Altiris Agent hive:

[HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Plugin Objects\Agents\ClientTaskAgent]

Resolution

The quickest way to resolve the issue is to reinstall the Altiris Agent. However, reinstalling the Altiris Agent will cause the other plug-in to be reinstalled as well which can be problematic when it happens on a Site Server or the NS itself.

If this is the case then proceed with the following steps:

- From a working system export the following registry key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Plugin Objects\Agents\ClientTaskAgent]

- From the affected system stop the Symantec Management Agent from the Windows services and import the exported key

- Modify the value 'Install Path' with the path to where the Client Task Agent.dll is located on the affected system (ie: C:\Program Files\Altiris\Altiris Agent\Agents\Client Task Agent\client task agent.dll when the agent is installed on C:\)

- In a command prompt register the dll by running the command:

regsvr32.exe C:\Program Files\Altiris\\Altiris Agent\Agents\Client Task Agent\client task agent.dll

- Start the Symantec Management Agent from the Windows services

- In the Task tab from the Altiris Agent UI, the agent should show up as initialized and connected