CCS Console will not open. "Error occurred while downloading application configuration file."
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CCS Console will not open. "Error occurred while downloading application configuration file."

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Article ID: 153090

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Updated On:

Products

Control Compliance Suite Control Compliance Suite Standards Module Control Compliance Suite Standards Server

Issue/Introduction

The user was unable to install the CCS console on a remote client computer using the installation files on the CCS application server. When the installation files where copied from the CCS application server to the remote client the installation completed successfully, however any attempt to login to CCS using the remote console fails with the below error message being displayed.

Cause

This issue is generally caused by the existence of duplicate SPN entries or incorrectly configured SPN entries. Reviewing the SymConsole logs will likely reveal errors similar to the one detailed above.

Resolution

Only one SPN configured per Directory service user and Application service user should exist.

See the following KB on how to configure CCS SPNs:

Where is the Service Principal Name (SPN) Utility for CCS located?