"Unexpected server error" occurs before logging into Symantec Endpoint Protection Manager(SEPM) console

Products

• Endpoint Protection

Issue/Introduction

"Unexpected server error" occurs before logging into Symantec Endpoint Protection Manager(SEPM) console

Cause

In IIS Manager - Symantec Web Server's Property- Main Directory,  the default value - "C:\Inetpub\wwwroot" is set as the local path.

Resolution

1. Open the IIS Administration:
   a. Click Start
   b. Select All Programs > Administrative Tools > Internet Information Services (IIS) Manager
2. Expand <server name>   (This will frequently be the local computer.)
3. Expand Web Sites
4. Right click on Symantec Web Server
5. Select Property
6. Go to Main Directory and change "C:\Inetpub\wwwroot" to "C:\program files\Symantec\Symantec Endpoint Protection Manager\Inetpub\".