Domino server is crashing when Symantec Mail Security for Domino 8.0.7.138 is installed and content rules using categories are enabled
search cancel

Domino server is crashing when Symantec Mail Security for Domino 8.0.7.138 is installed and content rules using categories are enabled

book

Article ID: 152977

calendar_today

Updated On:

Products

Mail Security for Domino

Issue/Introduction

The IBM Domino server crashes on process NNTASK with the exception code: Exception code: c0000005 (ACCESS_VIOLATION)

The "FATAL THREAD" section of the Domino NSD file will contain information similar to the following:

############################################################
### FATAL THREAD 36/67 [  nntask:  104c:  163c]
### FP=0x1cd8e010, PC=0x19505565, SP=0x1cd8e008
### stkbase=1cd90000, total stksize=151552, used stksize=8184
### EAX=0x46ece910, EBX=0x40768010, ECX=0x0000000f, EDX=0x00000000
### ESI=0x40768f90, EDI=0x46ecf890, CS=0x0000001b, SS=0x00000023
### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010216
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
 [ 1] 0x19505565 cfcfilter.CreateCFCFilterLibInterface+216021 (46ece910,40768010,1700,1788)
 [ 2] 0x195055e9 cfcfilter.CreateCFCFilterLibInterface+216153 (46ece910,40768010,1754,8)
 [ 3] 0x1950564b cfcfilter.CreateCFCFilterLibInterface+216251 (46ece908,40768008,175c,46eb6a08)
 [ 4] 0x194e0af5 cfcfilter.CreateCFCFilterLibInterface+65893 (40768008,175c,46e98610,46e98710)
 [ 5] 0x1007e50f scanners.CreateScannerFactory+512671 (9db1738,dd4f38,100001f,cfca00)
 [ 6] 0x10081240 scanners.CreateScannerFactory+524240 (9da6c90,407920b8,cfca00,9d37688)

 

 

Cause

The problem occurs when the embedded content categories for a content filtering rule fails to allocate resources within the Symantec Mail Security for Domino scanning component.

Resolution

This issue has been resolved in version 8.0.8 and higher. If you are experiencing this issue, please upgrade to the latest version of Symantec Mail Security for Domino.


Applies To

Windows server

Symantec Mail Security for Domino 8.0.7.138

Attachments

nsd.txt get_app